Terms and Conditions
1. Ownership and Operation
1.1 Website Ownership and Authority: decoopa.com is owned and operated by DECOOPA TRADE COMPANY L.L.C. a legally registered entity under (Trade Registration Number: 94870 and Tax Number: 601-941-748), Egypt. DECOOPA TRADE COMPANY holds exclusive ownership rights over the website and is the sole authorized party to engage with clients, vendors, contractors, and government entities concerning all matters related to the website and its services.
1.2 Authorized Representation: DECOOPA TRADE COMPANY is duly authorized to act on behalf of decoopa.com in all contractual, legal, and administrative matters. This includes but is not limited to representing the website's interests, entering into agreements, resolving disputes, and ensuring compliance with applicable laws and regulations.
1.3 Limitations on Third-Party Engagement: No entity or individual, except with explicit written consent from DECOOPA TRADE COMPANY, is permitted to represent or act on behalf of decoopa.com in any capacity. This includes entering into agreements, making commitments, or engaging in any activities that may bind or obligate the website or DECOOPA TRADE COMPANY without prior authorization.
2. Website Usage
2.1 Acceptance of Terms and Conditions: By accessing and using our website, you agree to comply with these terms and conditions. It is important to understand that our website is part of our assets, and as such, certain rules and restrictions apply to its usage.
2.2 Intellectual Property Rights: All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Decoopa Company and is protected by applicable intellectual property laws. Users are prohibited from using our copyrighted materials without prior authorization.
2.3 Prohibited Activities: Users are strictly prohibited from engaging in any activities that may compromise the security, integrity, or functionality of our website. This
includes, but is not limited to, hacking, unauthorized access, distribution of malware, or any other actions that may cause harm or disrupt the website's operation.
3. Orders and Delivery
3.1 Placing Orders:
Customers are advised to carefully consider the importance of their orders before placing them. It is crucial to ensure that accurate and valid
information, including the customer's real name and address, is provided during the order placement process.
3.2 Delivery Commitment: Decoopa Company is committed to delivering orders in a timely manner, working closely with trusted shipping partners. We allocate significant
resources and expenses to ensure the fulfillment of our delivery promises. Any misuse or abuse of this commitment, such as placing fraudulent or deceptive orders or engaging in dishonest practices with our courier, will not be tolerated. We reserve the right to take legal action against individuals involved in such activities, seeking appropriate remedies and compensation for any damages caused.
3.3 Delivery Time: While we strive to provide accurate delivery timeframes, it is important to note that these are estimates and may be subject to delays beyond our control. All delivery times displayed on our website are approximate and are based on information provided by our shipping partner. These estimates are subject to change due to unforeseen circumstances, including, but not limited to, weather conditions or road accidents that may affect the shipping process. We work diligently with our shipping partner to minimize any disruptions and ensure timely deliveries.
3.4 Shipping Fees: Shipping fees may apply to orders placed on our website. The applicable shipping fee will be clearly displayed during the checkout process and is dependent on various factors, including the destination, weight, and dimensions of the ordered items. It is the customer's responsibility to review and acknowledge the shipping fees associated with their order prior to completing the purchase.
4. Returns and Refunds
4.1 Returns: Customers have the option to return products within 14 days from date of purchasing, provided the exact purchased products in good condition, working order, original packing and undamaged. Prior to issuing refunds, Decoopa Company will conduct an internal quality inspection to verify the condition of the returned product.
4.2 Refunds to Decoopa Wallet: All refunds will be credited to the customer's Decoopa Wallet, which is an internal wallet within our website. Customers can request a transfer of these funds to their bank account after receiving approval from Decoopa Company. The customer is not entitled to request the transfer of the amounts available in their account, which have been credited through the use of purchase vouchers.
5. Payment Methods
5.1 Accepted Payment Methods: Decoopa Company accepts various payment methods for orders placed on our website. These payment methods may include, but are not limited to:
- Credit or Debit Cards: We accept major credit and debit cards, including Visa and Mastercard. Customers can securely enter their card details during the checkout process.
- Online Payment Systems: We may offer the option to make payments through secure online payment systems such as Apple Pay, Google Pay, or other similar platforms. Customers can select their preferred online payment method and follow the provided instructions to complete the payment.
- Cash on Delivery: We also offer the option of cash on delivery, where customers can make the payment in cash at the time of delivery. This option is available for selected locations and orders, and additional fees may apply. Please check the availability of cash on delivery for your specific order during the checkout process.
- Bank Transfers: In some cases, we may accept bank transfers as a payment method. Customers will be provided with the necessary bank account details to initiate the transfer. It is important to include the order reference or invoice number during the transfer for accurate processing.
5.2 Payment Security: We prioritize the security of our customers' payment information. All payment transactions conducted on our website are encrypted and processed through secure channels to ensure the confidentiality and integrity of sensitive data. We do not store any payment details on our servers after the completion of the transaction. Our payment gateway has been carefully selected and it is operated by an Egyptian company that is regulated by the Central Bank of Egypt.
5.3 Currency and Exchange Rates: Prices displayed on our website are typically in the local currency. However, we may offer the option to view prices in different currencies for informational purposes. Please note that currency exchange rates may vary and may be subject to fees or charges imposed by your financial institution. The final amount charged to your payment method may differ slightly due to currency conversion fluctuations.
6. Order Cancellation
It is important for customers to carefully consider their orders before confirming the purchase, as cancellation may not be possible once the order has been shipped. Customers are encouraged to review their order details and contact customer support if they have any questions or concerns prior to shipment.
6.1 Cancelling Orders: Customers have the option to cancel their orders, provided that the order has not yet been shipped. To cancel an order, customers can visit the "My Orders" page on our website and choose the "Cancel Order" option next to the respective order. Alternatively, customers can contact Decoopa Company's customer service and request the cancellation of their order.
6.2 Order Shipment and Inability to Cancel: Once an order has been shipped, it becomes ineligible for cancellation. At this point, customers will need to wait until they receive the order and then follow the return process outlined in the "Returns and Refunds" section if they wish to return the product.
6.3 Return Process for Shipped Orders: If a customer wishes to return an order that has been shipped and received, they can initiate the return process as outlined in the "Returns and Refunds" section of the terms and conditions. The product must meet the specified conditions, including being in working condition, undamaged, and in its original packaging.
6.4 Refund Process for Returned Orders: Upon successful return and inspection of the product, Decoopa Company will process the refund according to the guidelines provided in the "Returns and Refunds" section. Refunds may be credited to the customer's Decoopa Wallet, and the customer can request a transfer to their bank account as per the approved process.
Note: These terms and conditions are subject to change without prior notice. It is recommended that users review the terms periodically to stay updated with any modifications. By continuing to use our website, you acknowledge and accept the most recent version of the terms and conditions.
